Privacy Policy

Overview

OnlyBikes (“we,” “us,” or “our”) operates an online store selling e-moto parts and accessories to customers in Canada. This policy explains what personal information we collect, why we collect it, and how you can request access or correction.

We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information we collect

• Account details: name, email address, password (stored securely hashed), and rewards balance.
• Order and shipping details: shipping address, phone number, order contents, and delivery preferences.
• Payment information: payments are processed by Stripe. We do not store full credit card numbers on our servers. Stripe may collect card and billing details according to its own privacy policy.
• Communications: messages you send to support, fitment questions, and newsletter preferences if you opt in.
• Technical data: IP address, browser type, pages visited, and device information used for fraud prevention, site performance, and aggregated analytics.

How we use your information

• Process and fulfill orders, including shipping labels and tracking updates.
• Provide customer support and fitment assistance.
• Operate the OnlyBikes Rewards program and apply eligible discounts.
• Send order confirmations, shipping notifications, and account-related messages.
• Detect fraud, abuse, and unauthorized transactions.
• Improve the website and product catalog based on aggregated usage patterns.

When we share information

We do not sell your personal information. We share data only with service providers that help us run the store, including:

• Stripe for payment processing.
• Shipping carriers and fulfillment partners (such as Chit Chats or Canada Post) to deliver your order.
• Email and hosting providers to send transactional email and operate the website.

These providers may only use your information to perform services for us. We may also disclose information if required by law or to protect our rights, customers, or the public.

Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember cart contents, and understand how visitors use the site. You can disable cookies in your browser, but some features (such as checkout or account login) may not work correctly.

Retention

We keep order and account records as long as needed to fulfill orders, meet tax and accounting requirements, resolve disputes, and enforce our agreements. You may request deletion of your account when no open orders or legal obligations remain.

Your rights

Under Canadian privacy law you may request access to the personal information we hold about you, ask us to correct inaccurate information, or withdraw consent for optional communications such as marketing email. To make a request, contact us at support@onlybikes.example with the subject line “Privacy request” and include your name and order email.

Children

Our store is not directed to children under 13. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.

Contact

Questions about privacy: support@onlybikes.example